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20 Ways to De-Escalate Emotional Situations

At home or at work, inevitably, we will all be confronted with situations in which emotions begin to get out of control. Sometimes it is...

Co-authored by Joe Navarro and Anne-Maartje Oud KEY POINTS When it comes to meetings, according to Anne-Maartje Oud, “Know your role,...

This post was co-authored by Anne-Maartje Oud and Joe Navarro KEY POINTS We value others through validation. The process of validation...

This post was authored by Anne-Maartje Oud and Joe Navarro. We’ve all been there. Stuck in a difficult conversation. Whether you are a...